SUPPORT

FAQ

here to help

Answers to the questions we are asked most. If you cannot find what you need, the studio is always happy to help.

ORDERS & PAYMENT
What can I buy on nikkimakeup.com?

We sell digital products directly: the Gold and Platinum masterclasses, Series 4 (the complete series or individual episodes) and gift cards. The physical products in Nikki’s kit are sold by trusted retailers, through the link on each product.

How will I receive my purchase?

Digital purchases are available straight away. Masterclasses appear in your account under Masterclasses, and gift cards are sent by email.

Do you ship orders?

We don’t ship products ourselves. When you buy from Nikki’s kit, you complete your purchase on the retailer’s site, and they handle delivery, returns and stock.

Which currency will I pay in?

Prices show in pounds, euros or US dollars depending on where you are. You can change your country at the bottom of any page. Any tax is shown clearly before you pay.

NIKKI’S KIT
Where do I buy the products Nikki uses?

Each product links straight to a trusted retailer, where you complete your purchase. Prices, stock and delivery are handled by the retailer.

Is everything genuinely used by Nikki?

Yes. Every product in the kit has earned its place through professional use, on real work. Some links are affiliate links, which means Nikki may earn a small commission at no extra cost to you.

MASTERCLASSES
What is The Nikki Makeup Masterclass?

The Nikki Makeup Masterclass is an online learning platform created by global makeup artist Nikki Wolff. The masterclasses have been designed by Nikki based on the questions she gets asked by her followers, fused with the desire to truly help people elevate their makeup skills. You can choose Gold or Platinum for access to the full library, or buy Series 4 on its own, as the complete series or as individual episodes. Each masterclass is a high-definition tutorial developed and hosted by Nikki, where she walks you through every look in step-by-step detail.

From bridal to date night makeup, to full glam looks such as Nikki’s Signature Smoked Out Winged Liner and Graphic Eye, Nikki talks through all her signature tips and tricks, many of which she has never shared before.

What’s the difference between Gold and Platinum?

Gold gives you Series 1 to 4 for 12 months. Platinum includes everything in Gold, plus every live masterclass, past and future, and early access to live tickets, product launches and events.

Can I buy a single series or episode?

Series 4 is available as the complete series or as individual episodes. Series 1 to 3 are included in Gold and Platinum.

How long do I have access?

12 months from purchase. It’s a one-off payment with no subscription, and nothing renews automatically.

Where can I watch?

You can watch any time during your 12-month access period, on your computer, tablet or phone. Just log in, select Account at the top right, then Masterclasses. You can pause a masterclass at any point and pick up where you left off. Masterclasses are streamed online and can’t be downloaded.

Can I give a masterclass as a gift?

The easiest way is with a Nikki Makeup gift card. Choose an amount from 25 to 250 in your currency, and the gift card is sent by email, ready to pass on. Your giftee can spend it on any masterclass, including Gold, Platinum and Series 4. More than one gift card can be used at checkout, so they can be combined for a bigger gift.

Can I get a refund?

Unfortunately, refunds aren’t available once you’ve purchased a masterclass. This includes any part of your 12-month access period that goes unused, or masterclasses you weren’t able to watch before your access ended. This is confirmed in your receipt of purchase and our Terms and Conditions.

If you have any questions, please contact us at hello@nikkimakeup.com.

Who is Nikki Wolff?

Nikki Wolff is a global celebrity makeup artist based in London, UK. Nikki is one of the most sought-after makeup artists by both celebrities and brands worldwide, whilst also working as a creative director for luxury makeup brands. You can follow her on Instagram here @nikki_makeup.

ACCOUNT
Do I need an account to purchase?

You don’t need to create an account before you buy. Your masterclasses are linked to the email address you use at checkout. To start watching, select Account at the top right and log in with that same email. Gift cards don’t need an account at all, as they’re sent straight to your inbox.

Where do I find my masterclasses?

Select Account at the top right, then Masterclasses, to find everything you’ve bought.

GIFT CARDS
How do gift cards work?

Choose an amount from 25 to 250 in your currency. They’re delivered by email and can be spent on any masterclass, in any currency.

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If your question is not answered here, we would genuinely love to help.