Delivery & Returns

Each order is packed by hand and dispatched from our London studio. We aim to get your pieces to you quickly and beautifully, with tracking from door to door.

Complimentary shipping is included on UK orders over £75. Everything below is a guide. At peak times deliveries may take a little longer, and we'll always keep you updated.

We ship across the United Kingdom, Europe and to most international destinations. If your country isn't available at checkout, please contact our studio team and we'll do our best to arrange delivery.

Choose your preferred service at checkout. Timings are estimates from the moment your order is dispatched, not from when it is placed.

Free UK standard delivery on orders over £75.

Orders are processed Monday to Friday, excluding UK public holidays. Orders placed before 1pm GMT are usually dispatched the same day; those placed later, or over the weekend, are sent the next working day.

You'll receive an email confirmation when your order is placed, and another the moment it leaves the studio.

Your dispatch email includes a tracking link so you can follow your parcel every step of the way. You can also view live status from your account under "Orders".

UK prices include VAT. For orders outside the UK, any customs duties, import taxes or handling fees are set by the destination country and are the responsibility of the recipient.

These charges are not included at checkout and are collected by the carrier on delivery. If you're unsure, your local customs office can advise before you order.

If something isn't right, you have 28 days from delivery to return unused items for a refund or exchange. To protect every customer's kit, products must be unopened, unused and in their original, sealed packaging.

For reasons of hygiene, we're unable to accept returns on cosmetics that have been opened or used, unless the item is faulty.

Start your return from your account under "Orders", or email returns@nikkimakeup.com with your order number. We'll send you simple instructions and a returns label.

Please repackage items carefully. Return postage is covered by us for UK orders; for international returns the cost is the customer's responsibility unless the item is faulty.

Once your return reaches the studio and passes a quick check, we'll process your refund to the original payment method within 5–7 working days. Your bank may take a little longer to show it.

Original shipping charges are non-refundable unless your order arrived faulty or incorrect.

We check every order, but if something arrives faulty, damaged or not what you ordered, please contact us within 14 days of delivery with a photo and your order number.

We'll arrange a replacement or full refund, including any return postage, as quickly as we can. This doesn't affect your statutory rights.

Masterclasses, digital content and event tickets are non-returnable once access has been granted or the event has taken place, except where required by law.

If you experience a technical issue accessing a class you've purchased, contact us and we'll put it right.

Our studio team is happy to help with anything delivery or returns related. Email us at studio@nikkimakeup.com and we'll come straight back to you.